Return Policy


Items should be returned new, unused, and with all Caroline Lily and designer garment tags still attached within 10 days of the date the package was received for exchange or refund. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email customercare@carolinelily.com if any of your purchases have been delivered without Caroline Lily tags.
All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Beauty
Skincare, cosmetics, nail products, hair care, and fragrance must be returned unused, unopened, and in their original packaging otherwise we may not accept them.

Underwear & Swimwear
Purchased Caroline Lily swimwear should be tried on over underwear. Returns may not be accepted if items are soiled, and may be sent back to the customer.

Faulty goods
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact customercare@carolinelily.com

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on Caroline Lily website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.